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ADD A SHELF To Any Outlet
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add a shelf to any bracket
Frequently Asked Questions

Billing FAQs

Q: When will my account be charged?

A: Your account is never charged until your order ships. If you see any pending charge from Pop N Play or AS SEEN ON TV ITEM on your account prior to shipping, this is an authorization hold to ensure the funds are available so your product can ship without delay.

Q: How long will it take for a refund to reflect on my payment method?

A: Once the return is processed, please allow up to 3-5 business days for your refund to apply to your payment method – timing can vary depending upon your banking institution

Q: Will I be charged tax?

A: Sales tax is collected in select states as required by law.


Shipping FAQs

Q: When will my order ship?

A: With valid payment, your order will ship on the next business day

Q: Will I receive a shipping confirmation?

A: Yes, you will receive a shipping confirmation email with tracking once your order ships, please add popnplay@customerstatus.com as a safe sender.

Q: How will my order be shipped?

A: Our standard shipping method is FedEx SmartPost

Q: Do you offer international shipping?



A: We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.


Order FAQs

Q: How do I check the status of my order?

A: You can check the status of your order 24 hours a day by visiting our site here, additionally you can always email us at www.customerstatus.com, please provide your order number or the name and address you used to place the order.

Q: What is the Money Back Guarantee Period?

A: If you are dissatisfied with your purchase for any reason, simply return the product within 90 days of receipt for a full refund of your purchase price, excluding processing and handling.

Q: When does the Money Back Guarantee Period begin?

A: Starting the day your order is delivered.

Q: Do you offer international shipping?

A: We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

Q: How do I return my order?



A: To return an item, you must obtain a Return Authorization # (RA#) and return instructions. Please call us, and we will be happy to help you with that. Unauthorized or hand delivered returns will not be accepted.


Product FAQ

Can Socket Shelf be used with a horizontal outlet?

Socket Shelf is designed to work with vertical outlets, but you can use the device without the shelf on horizontal outlets if you want the extra sockets!

What is the Socket Shelf Deluxe?

The Socket Shelf Deluxe features a longer, 10-inch long shelf as opposed to the basic's 8-inch shelf

What type of outlets does the Socket Shelf Work on?

The Socket Shelf works on traditional 3 prong outlets along with GFCI (reset buttons) outlets.

Do I need to use the included screw to secure the Socket Shelf onto my outlet?

No, the included screw is optional for those who want added strength.

Can I use Socket Shelf outside?

NO! Socket Shelf is not designed to work outside and can be damaged if wet.

Can an extension cord be plugged into the Socket Shelf?

NO! Do not plug in an extension cord or any other sort of extension or power adapter to or from Socket Shelf.

How much weight does Socket Shelf hold?

Socket Shelf can hold up to 10lbs when plugged into a properly installed, secure outlet. This capacity will be reduced if the outlet is loose or not securely installed.

How do I know if surge protection is working?

Socket Shelf has surge protection, indicated by the green LED light illuminated on the front of the socket.

How many outlets and USB ports are on Socket Shelf?

There are 6 total AC outlets, and 2 USB ports. (USB ports share 2.1-amp power output).

Do you have any helpful videos?

Yes! Be sure to view our Tips Video for installation help, facts, and tips!

Offer Details: Socket Shelf™ by The Sharper Image® is the revolutionary new power station that lets you add a shelf to any outlet. Socket Shelf features 6 outlets, 2 USB and built-in surge protection. No installation required - just plug it in! Through this LIMITED TIME ONLY special offer receive a Socket Shelf for just $29.99 + FREE SHIPPING! 


Offer includes: (1) Socket Shelf™ 

*Sales tax is collected in select states as required by law. 

*5 Year Limited Warranty 

*A $10 surcharge is added for orders sent to Canada, Guam, Puerto Rico, Hawaii, US Virgin Islands and Alaska although at this time, we do not service Quebec from this website.


Socket Shelf™ is a trademark of APG

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